Salmon Hoodie (Black Logo)

RETURN AND REFUND POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and unwashed. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dusantbrand.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dusantbrand.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
Once we receive your item back if everything looks good you will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING POLICY

1. SHIPPING AND DELIVERY OPTIONS

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Domestic Shipping:

Standard(5 - 8 Business days) : $8.50

Express (3 Business days) : $25

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International Shipping:

International Standard ( 2 - 4 weeks) : $25

International Express (1 -2  weeks): $39

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2. PROCESSING TIME

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Order are processed within 3 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier: a tracking number will be send to the customer.

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3. CANCELLATIONS

After an order is submitted, processing begins and order can not be cancelled. If there are questions about cancelling an order, please contact us.

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4. RETURNS

Returns will be accepted within 15 days(s) from the original purchase date. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://dusantbrand.wixsite.com/dusant/shipping-and-returns.

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5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed order, please first contact the shipping carrier for the item's status.

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6. DAMAGED ORDERS

dusant brand is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

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7. SHIPPING INSTRUCTIONS

- Order cannot be shipped to P.O. boxes

The TSA (Transportation Security Administration) has restriction on what items can be shipped through air transportation in the US. As such,any unauthorized items for air shipment may require a different method.

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8. CONTACT

For questions about this shipping policy, contact:

Email: info@dusantbrand.com